By placing an order you are offering to purchase a product on and subject to the following terms and conditions.

You are of legal age for purchasing and consuming alcoholic beverages in accordance with the regulations of your country of residence. You are in a country, which permits the promotion and consumption of alcoholic beverages.

You are aware of how to consume alcohol responsibly. For more information relating to responsible alcohol consumption please refer to www.drinkaware.co.uk

By placing your order you are agreeing to the terms and conditions, so please ensure you have carefully read through the following terms and conditions set out below, before placing your order.

We must receive payments in full before items are dispatched.

All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please click here to see our Delivery and Returns section for further information.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods, which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, if we discover an error in the price of any goods, which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel your order in writing within 7 days of submitting your order, and you have already paid for the goods, you will receive a full refund.

All prices are inclusive of VAT, where applicable. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Cancellation or Amendment of Orders

You may amend or cancel an order by contacting us. If the product has not left our premises we will accept the cancellation. If goods have been dispatched, you can still return items within 30 days if you are unhappy with them once they arrive.

Discount Codes

Discount Codes are only redeemable for online orders placed at stelvisbrewery.co.uk / mermaidscall.co.uk

They cannot be exchanged or refunded for a monetary value.

A returned order that has been purchased using a discount code will be refunded at a proportional value of the total’ order where the discount code was applied.

Discount codes should be redeemed at the checkout. They cannot be retrospectively applied once an order has been placed.